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+91-9930333500, +9122 6739 6666

Mumbai Emergency No.
126126

India's Highest Accredited Hospital

OTHER FACILITIES

Meals

  • Our dieticians/ nutritionists are available to help you decide what is good for your health. Your diet is prepared in consultation with you and your doctor.
  • We do not allow food from outside, or home cooked food.
  • The last timing for placing any special requests for your meals would be 10:30 am for lunch and 5:30 pm for dinner.
  • The hospital kitchen provides vegetarian meals. Additional fruit juices and snacks may be provided through the cafeteria at extra cost.
  • It is also important that you eat the food served to you soon after the tray arrives. Trays that sit over long periods of time lose heat which decreases the quality of food. In addition, there is an increased risk of food borne illnesses.
  • Relatives are requested to utilize the cafeteria for all their food requirements. They can call room service on extn. no. 6725.

Blood Bank

  • It is better to use fresh blood for heart surgery because of which we request you to organize your own donors of the same blood group as the patient. They have to come to the hospital one day prior for donation. We do not advise blood relatives to donate for the patient as there is serious risk of adverse reaction.
  • Charges towards testing, cross matching, and material cost will be levied, irrespective of whether the blood is being used during the procedure or not.
  • No refunds will be given in case the blood has been brought from an outside blood bank.
  • Timing for Donors: 8.00 am to 12.00 pm. Kindly note, no certificate will be issued by the hospital for blood donation.

Internet Facility

  • Internet facilities are provided for relatives at an additional charge of INR 250/ day for Deluxe Class and complimentary for Suite Class.
  • Patients/ relatives can carry their own laptops.
  • You can contact the Nursing station to avail of internet facility.

Usage of Mobile phones

We would appreciate minimum use of mobile phone as it disturbs others and also interferes with medical equipment. We request our patients / relatives to keep their mobiles on silent mode when they are at the hospital. Switch off the mobile while entering the ICU.

Telephone

All rooms are provided with telephone facilities. Local, STD and overseas call services can be availed through the operator on chargeable basis. Public phones are provided at every ward level, in all public areas. Please contact any hospital staff for help.You can use the in-house phones in the lobby to talk to patients in the wards.

Patient Counselling

Counselling department offers counselling and therapy for the patient and their relatives. The counsellor is available between 9:30am - 6:00 pm. Regular updates for surgical procedures are also given to your family. The counsellor also arranges meetings between the ICU doctor and your relatives twice a day at (11:15 a.m. & 5:15 p.m.) in the 1st floor, counselling room.

Prayer Rooms

Prayer rooms are provided on the ground floor in the main lobby and facilities to wash oneself are provided on the first floor.

Car Park

Every patient is provided with a free 24 hour car park facility for 7 days. For any additional car park space, INR 10/ hour will be charged.

Consent Form

This is a statutory requirement and is necessary to be signed before any procedure. Your consultant / his or her assistant will explain to you the details of the procedure. You are advised to clear all your doubts with him / her and then sign the form. There can be more than one consent form for a procedure.

Pharmacy

The hospital runs a 24 hour pharmacy shop on the ground floor next to the day care. All medicines / consumables for patients are from the in-house pharmacy .

ATM

For your convenience an automated teller machine (ATM) is available (24 x 7) on the ground floor near the day care entrance.

Medicine Safety

Make sure your ID bracelet is visible and accurate.

While you are in the hospital, it is important to talk to your doctors and nurses about your medicines. Bring a list of medications you take at home, including:

  • Prescription medicines
  • Over-the-counter medicines (like aspirin and cough medicine)
  • Vitamins
  • Ayurvedic medicines
  • Herbal products
  • Diet supplements
  • Natural remedies

Do not take medicines that you brought to the hospital from home unless your doctor or someone on your health care team tells you it is okay. You should give your personal supply of medications to your nurse until you leave the hospital or give them to someone to take home for you.

Let your doctor and nurse know if you have any allergies to foods or drugs or if have ever had a bad reaction to any food, drug, or any other product.

No Smoking

Asian Heart Institute is a no smoking organization. To protect the health of our patients, visitors, and staff, smoking is prohibited in all areas of the hospital.

Gratuity And Tips

Gratuity and tips to any staff member is strictly forbidden. However, if you so desire, you may make a special donation to the Staff Welfare Fund. Please contact nursing director's office for further details.

Feedback Forms

We would really appreciate it if you could fill in the feedback form provided by the ward secretary / customer care / nurse and put it in the suggestion boxes before leaving. This will help us to evaluate ourselves better and serve patients in a more efficient way. Your identity will not be disclosed to any hospital staff.

Hope is Healing, Healing is Happiness